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flo.space
Templates / Orders & fulfillment

Send a shipping notice with live tracking

The "has this shipped?" email is pure toil on both sides: the customer should not have to ask, and you should not have to look it up. This template drafts the shipped notice the moment tracking exists, and, more valuably, drafts the proactive delay note when a promised window slips, which is the message that actually protects the relationship.

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What flo.space drafts

  • Prepares a shipped notice when ShipStation marks an order shipped, with carrier, tracking link, and contents summary
  • Drafts a proactive delay note when an order misses its expected ship window, before the customer asks
  • Flags shipments to new addresses or with signature requirements for a check before sending
  • Queues a delivery-day follow-up draft for orders you mark as high-touch accounts

What the drafted output looks like

A realistic example of what lands in your approval queue. Every draft shows its data sources; nothing sends until you approve it.

Drafted delay notice
To: kim@westsidegoods.com · Your order #2098, quick update

Hi Kim, heads-up before you have to ask: order #2098 was slated to ship Tuesday and is running two days behind; carrier pickup is now Thursday. Tracking will land in your inbox the moment it moves. If that timing creates a problem on your end, reply and we will look at options.

[Source: ShipStation status as of 7:40 · promised window from order confirmation of Jul 21]

Setup

01
Join early access

Create your workspace and mention this template in onboarding; we make sure it is active for you from day one.

02
Connect ShipStation and Gmail

Standard OAuth, read only to start. The queue needs both sides of the workflow to prepare accurate drafts.

03
Watch the first drafts arrive

As matching context appears in your tools, the prepared actions land in your queue with sources cited.

Approve when it earns it

Edit in plain language if needed, then approve. Approval is the send, on this template and everywhere else.

Put "send a shipping notice with live tracking" on approve

Connect ShipStation and Gmail read only and watch this template start proposing. Nothing sends until you approve it.

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