Terms of Service

flo.space is a product of Pickr Wholesale LLC, a New York limited liability company ("Company," "we," "us," or "our"). These Terms of Service ("Terms") are a binding agreement between the Company and the organization or person that uses our website, applications, and services (collectively, the "Service"). "You" and "your" refer to that organization and to the individuals who use the Service on its behalf.

1. Acceptance of these Terms

By using the Site or joining the Early Access Program you agree to these Terms. If you do not agree, do not use the Service.

Early access. The Site today is informational; joining early access creates a waitlist entry, not an account or subscription. The benefit we advertise for joining — the Founding 100 rate lock — is defined in our Early Access Terms. Sections of these Terms that describe accounts, subscriptions, and billing apply once those features launch.

The Service is intended for business use. You may use it only if you are at least 18 years old and can form a binding contract. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" includes that organization.

Keeping a copy of these Terms for your records is a good idea; you can also revisit this page at any time.

2. What the Service does

This section describes what flo.space is being built to do. It applies to the Service as it launches; it does not describe the Site as it is today.

flo.space connects to tools you already use and uses artificial intelligence to prepare business actions for you — for example, drafting email replies, quotes, payment links, and record updates based on information from your connected tools. A person on your side reviews and approves work before it is sent, charged, or posted, except where you choose to configure auto-approve rules for lower-risk work.

You decide how the Service is configured, including which actions require manual approval and which, if any, you allow to proceed automatically. You are responsible for the settings you choose and for the consequences of any action you approve or allow the Service to take on your behalf.

AI output can be wrong. The Service uses automated and AI-generated content that may be inaccurate, incomplete, out of date, or unsuitable for your situation. You must review AI-prepared work before relying on it, and you are solely responsible for the accuracy, legality, and appropriateness of anything you send, charge, post, or otherwise act on. Do not rely on the Service as your only check for any action with legal, financial, or safety consequences.

3. Your account

When account registration is available, you agree to:

• provide accurate, current, and complete information when you register and keep it up to date;
• keep your login credentials confidential and not share them or let others use your account;
• promptly notify us at hello@flo.space if you suspect any unauthorized access to or use of your account; and
• remain responsible for all activity that occurs under your account and under the accounts of users you invite.

Each account is for a single user unless your plan expressly allows multiple users. You are responsible for making sure everyone who uses the Service through your account follows these Terms.

4. Acceptable use

You agree not to, and not to allow anyone else to:

• use the Service for any unlawful, fraudulent, or deceptive purpose;
• infringe or misappropriate anyone's intellectual property, privacy, publicity, or other rights;
• send spam or unsolicited messages, or use the Service in a way that violates the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), or other communications, marketing, or anti-fraud laws;
• circumvent, disable, or interfere with approval controls, usage limits, security features, or other protections of the Service;
• introduce malware, or attempt to gain unauthorized access to the Service, its systems, or other users' accounts or data;
• scrape, crawl, or harvest data from the Service, or use bots or other automated means to access it except through interfaces we provide;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
• resell, sublicense, or provide the Service to third parties as a service bureau, except as expressly permitted in writing; or
• use the Service in a way that overburdens or impairs it or interferes with other customers' use.

We may investigate suspected violations and may suspend or terminate access as described in Section 13.

5. Your data and third-party integrations

You keep ownership of the content and data you connect to or provide through the Service ("Customer Data"). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data as needed to provide, maintain, secure, and improve the Service, and as otherwise described in our Privacy Policy.

You are responsible for having all rights and permissions needed to connect your tools (for example, your email, messaging, payment, accounting, and CRM accounts) and to let us process the data in them. You are also responsible for the conduct of your own users and end customers and for complying with the terms of the third-party services you connect.

Integrations depend on services operated by third parties that are outside our control. Those services may change, limit, or discontinue access, which may affect how the Service works. We are not responsible for third-party services, and your use of them is governed by their own terms.

6. Intellectual property

We and our licensors own the Service, including its software, models, design, and content, and all related intellectual property rights. Except for the rights expressly granted to you in these Terms, we reserve all rights in the Service. You may not use our name, logo, or branding without our prior written permission.

You keep all rights in your Customer Data. If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, worldwide, royalty-free license to use them without restriction or obligation to you.

The names, logos, and trademarks of third-party products shown on our website or available as integrations — for example, Gmail, Slack, Stripe, QuickBooks, Dropbox, and ShipStation — belong to their respective owners. They are shown to describe compatibility. We display them for identification only, and their appearance does not imply any partnership, sponsorship, or endorsement by or with those owners.

7. Fees, billing, taxes, and auto-renewal

Paid subscriptions are billed in advance at the prices shown on our website, either monthly on a month-to-month basis or annually at discounted rates. Annual rates are: Starter $134.99/month; Team $224.99/month platform + $44.99/user/month; Business $449.99/month platform + $44.99/user/month; Custom from $899.99/month. Current plans, at monthly rates, are:

Prices are in U.S. dollars and are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes, other than taxes on our net income. If you change plans or user counts mid-cycle, we prorate the change. Custom plans are governed by the pricing and terms in your written quote or order form, which control if they conflict with the list prices above.

Automatic renewal. Your subscription automatically renews for successive periods matching your billing term (monthly or annual), and your payment method is charged the then-current fee at the start of each period, until you cancel. There is no fixed end date unless you cancel. You may cancel at any time from your account settings or by contacting hello@flo.space; cancellation stops future renewals, and your access continues through the end of the current billing period. By subscribing you give affirmative consent to these recurring charges and acknowledge this disclosure, consistent with the Restore Online Shoppers' Confidence Act (ROSCA) and applicable state automatic-renewal laws.

8. Early Access Program

Before public launch, the only thing you can join is the Early Access Program. Joining is free, no payment method is requested, and it creates a waitlist entry rather than an account or subscription. The Founding 100 rate lock is defined in our Early Access Terms, which are incorporated into these Terms.

9. Cancellation

You can leave the Early Access Program at any time by emailing hello@flo.space; there is nothing to cancel and nothing to refund, because nothing is charged. Once subscriptions launch, you will be able to cancel at any time and access will continue through the end of the current billing period.

10. Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service, including any AI-generated output, will be accurate, complete, reliable, secure, uninterrupted, error-free, or available at any particular time, or that it will meet your requirements. You are responsible for reviewing output and for your use of the Service. Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

11. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability arising out of or relating to the Service or these Terms will not exceed the total fees you paid to us for the Service in the 6 months immediately before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

12. Indemnification

You will defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: your Customer Data; your use of the Service; actions you approve, configure, or allow the Service to take; your violation of these Terms or of applicable law; and your infringement or misappropriation of any third party's rights.

13. Suspension and termination

You may stop using the Service and cancel your subscription at any time as described in Section 9. We may suspend or terminate your access, in whole or in part, if you breach these Terms, if your use poses a security, legal, or operational risk, if required by law, or if you fail to pay fees when due. Where practical, we will give you notice.

On termination, your right to use the Service ends and we may deactivate your account. Handling of Customer Data after termination is described in our Privacy Policy. Provisions that by their nature should survive — including Sections 5–6, 10–12, and 14–17 — survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Subject to the paragraph below, you and the Company agree to the exclusive jurisdiction and venue of the state and federal courts located in New York for any dispute arising out of or relating to these Terms or the Service.

These Terms contain no arbitration clause and no class-action waiver. Disputes are resolved in the courts named above.

15. Your reviews are welcome

Nothing in these Terms restricts or penalizes you for writing honest reviews or sharing your genuine opinions about the Service. Consistent with the Consumer Review Fairness Act, we do not prohibit or impose any penalty for truthful reviews, and any provision that purported to do so would be void.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by reasonable means, such as posting the updated Terms on this page and updating the effective date above, or emailing you. Changes take effect on the stated effective date. By continuing to use the Service after changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription.

17. Miscellaneous

These Terms, together with the policies they reference — including our Privacy Policy, Early Access Terms, Cookie Policy, and Accessibility Statement, and any order form or quote — are the entire agreement between you and us about the Service and supersede any prior agreements on that subject.

• Severability. If any provision is held unenforceable, the rest of these Terms remain in effect and the provision is modified to the least extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may send notices to the contact information associated with your account. You may send notices to us at hello@flo.space. The Company is organized under the laws of New York.

Questions about these Terms? Contact us at hello@flo.space.

Related: Privacy Policy · Terms of Service · Cookie Policy · Early Access Terms · Accessibility Statement