Every prepared action carries a risk level: Low (routine, cheap to reverse: an internal note, a status reply), Medium (customer-facing communication), or High (money moving, contracts, large amounts, anything hard to undo). The score comes from the dollar amount, the recipient, and reversibility, and the reasoning behind it is shown on the action.
Approval rules decide what happens per level. Solo operators usually keep everything on manual approval and simply read High-risk actions more carefully. Teams typically route: Low clears with a quick glance by anyone with approver rights, Medium goes to the account owner, High requires a named reviewer or a second pair of eyes. Rules can also key on conditions like tool, amount, or customer.
The design intent is proportionality, not ceremony. If every action demanded the same scrutiny, review would decay into rubber-stamping, which defeats the model. Let the routine stay fast, and spend the attention where the risk score says it belongs. If you find yourself blind-clicking a category of action for weeks, that is a signal to tighten a rule, or to tell us the score is miscalibrated for your business.
